Legal

Privacy Policy

Last updated: 4 May 2026

Hong Kong Visa Services Limited (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal data when you visit our website at hkvisaservices.com or engage with our services. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the “PDPO”).

1. Information we collect

We collect information that you choose to provide to us, including:

• Your name, email address, telephone number and any other contact details you share with us.
• Information about your immigration goals, work history, family situation and supporting documentation, when you instruct us on a matter.
• Records of correspondence and communications between you and our advisers.

We also automatically collect a small amount of technical information when you visit the website, such as your browser type and the language you select. We do not use third-party tracking or advertising cookies.

2. How we use your information

We use personal data for the following purposes:

• To respond to your enquiries and provide consultations.
• To prepare, submit and manage immigration and visa applications on your behalf.
• To comply with legal, regulatory and professional obligations.
• To remember your language preference on this site (stored locally in your browser).

3. Disclosure of personal data

We will only disclose personal data where necessary to perform our services or where required by law, including to:

• Government immigration authorities, visa-issuing authorities and consulates, with your knowledge and consent, to progress your application.
• Trusted service providers who assist us in operating our practice (for example, secure document storage), bound by confidentiality.
• Regulatory or law-enforcement bodies where required by law.

We do not sell your personal data, and we do not share it for marketing purposes.

4. Retention

We retain personal data for as long as necessary to provide services to you and to comply with our legal and professional obligations. Files relating to completed matters are retained for the period required by Hong Kong law and applicable professional standards, after which they are securely destroyed.

5. Your rights

Under the PDPO, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate personal data.
• Withdraw consent for any processing that relies on your consent.

To exercise these rights, please contact us at hello@hkvisaservices.com.

6. Security

We take reasonable steps to protect personal data against unauthorised access, use, alteration or disclosure. However, no transmission over the internet or electronic storage method is fully secure, and we cannot guarantee absolute security.

7. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates when changes were last made. Material changes will be notified through the website.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please email hello@hkvisaservices.com.